with attention to detail.
Our Customer Experience service helps to secure sales and generate loyalty by differentiating your business for all the right reasons.
Giving your customers a more comprehensive, attentive and enjoyable overall experience doesn’t just have a lasting impression on them, it also helps elevate your brand to a level beyond your competitors.
Our Customer Experience service gives you Valet Parking, Meet & Greet options, Customer Drop-offs and Service Shines – all the essential extras that help free up your own staff while enabling you to offer customers a value-added service that really sets your business apart. Not only that, the chance to up-sell to customers by charging for certain additional services also creates a welcome new revenue stream for boosting the profitability of your business.
As always, this all-round service comes with all the dedicated, responsive account management you need for running your business smoothly. On top of that, our Paperless Vehicle Management System will help you keep organised on a day-to-day basis as well as providing all the detailed Management Information you need for making savings and growing your profits.
VALETINGWhatever type of automotive business you run, our valeting comes with all the services and attention to detail you’d expect from a market leader. It also saves time and money thanks to hands-on account management, hard-working operatives and our Paperless Vehicle Management System that gives you total control and transparency at your fingertips, 24/7. Best of all, our value-added services like Dealercare, Forecourt Maintenance and Service Washing add superb opportunities to generate extra revenue and profits, and that makes us the perfect partner for helping take your business to the next level of success.
SERVICE SHINEOur enhanced service wash is an optional, higher-specification upgrade to the standard free service clean, and gives you a great opportunity to up-sell to customers and generate vital extra income. Performed with all the attention to detail synonymous with our reputation, it’s another good way to show your customers the quality they’ll get when they engage you for additional services like Cosmetic Repair.
PEOPLE MANAGEMENT AND PROGRESSIONOur Account Managers, Support Staff and Vehicle Valeters are our greatest asset, and that’s why we invest heavily in choosing the right individuals and then overseeing their progress and development. We also use supportive management systems and a tried & tested company structure to reward our people for performing brilliantly, and it shows in the attitude and conduct of every member of our various teams. Rest assured, we’re a company that customers enjoy doing business with..
PINNACLEOur Pinnacle Division’s primary market is prestige marques, and it delivers the high level of service that these vehicles, their customers and manufacturers deserve and expect. Pinnacle’s management team understand your business, paying special attention to customer service and customer satisfaction in order to win repeat business on your behalf. This service is an asset to your brand, and it comes with local account management and PVMS to make sure that using it is always simple, smooth and absolutely trouble-free.
DELIVERY & COLLECTIONOffering your service customers the chance to have their vehicle collected and delivered is a superb opportunity to enhance their perception of your business. Our innovative Delivery & Collection service uses foldaway motorcycles, and that means one man, one journey. It’s clean, it’s green and it will save your business time and money.
IMAGINGVideo imaging is the best way to display your vehicles online, with research showing that 73% of buyers like to see video footage before they purchase, and participating dealerships reporting a 19% increase in sales and a 47% reduction in marketing spend. We’ll video your vehicles immediately after we’ve valeted them – the perfect time to create eye-catching footage that will boost your sales. This is the ideal way to make technology work wonders for your business, and in this day and age it’s a service you can’t afford to ignore.
MEET & GREET & PARKINGOur courteous Valeters can meet & greet, as well as parking your service and sales customers' vehicles as they arrive at the dealership, before accompanying them to the appropriate department and making sure that your own team knows that the customer is waiting. It’s personal touches like these that make all the difference when it comes to generating the customer satisfaction that leads to long-term and more profitable customer relationships.
PREMISES CLEANINGBy using the same Account Manager who runs your valeting operation to also manage your premises cleaning, we’ll give you a service that’s efficient, effective and just a phone call away. This service is built around you and covers everything from wiping desks to cleaning toilets, emptying bins, polishing floors and workshop areas and vacuuming carpets. Having clean, functional premises is one more way of impressing your customers, and we’ll make sure that’s exactly what happens.
DAY-TO-DAY CUSTOMER CONTACTOur Account Managers know that regular and effective contact is essential for delivering the high standard of service our customers have come to expect. That’s why we offer a more responsive and accessible approach by making daily contact with our customers, for an altogether smoother and more streamlined partnership. We’ve seen the huge difference we can make to businesses when we’re integrated into their operations, so we focus on making that integration as easy and trouble-free as it possibly can be.
ISOS AND QUALITY MANAGEMENTAs well as conforming to all relevant ISO standards, we also employ our own rigorous Quality Management processes to ensure that targets are hit and expectations are exceeded. Intelligent use of Key Performance Indicators gives customers the peace of mind that comes from seeing real-world results they can measure.
BRAND AWARENESSWe understand that different brands and marques have their own identities and priorities, so we tailor our service delivery to exactly match your own brand. This way we’re able to add value to your brand by complementing and enhancing its image as well as strengthening its overall reputation.
MEASURING CUSTOMER SATISFACTIONWe believe that knowledge is power, and that’s why we go to great lengths to monitor and measure the satisfaction of every one of our customers in order to continually refine and improve our services. We’re an open and forward-thinking business, and we’re always happy to hear feedback from our valued customers. After all, if a customer isn’t happy, neither are we.
DEDICATED CUSTOMER HELPDESKOur dedicated UK-based Customer Helpdesk gives you a familiar voice from a helpful professional at the end of the phone, always ready to do whatever we can to help make sure your daily operations run every bit as smoothly as your partnership with us. We pride ourselves on being an approachable and friendly business, but also one that gives you the professionalism you need to always operate smoothly and consistently.
PVMS AND SUPPORT SYSTEMSFully integrated into our finely tuned support systems, our unique Paperless Vehicle Management System gives customers total financial and operational transparency across the entire service solution we provide them with. The end result is dramatic and measurable time and cost savings, leading to considerable potential for increasing your profits.
AWARD WINNINGNo other outsourced vehicle preparation team matches our perfect mix of comprehensive solutions and excellence in service delivery, proved by the fact that we’re already four-times winner of the Institute of Transport Managers’ annual award for Best Vehicle Valeting and Preparation Company. This is a sure sign that we’re a team you can count on and a business you can trust..
If you would like to talk about Customer Experience,
call us on: 01283 550033
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