Valeting in the Digital Age

Lucy Duggins  16 May 2018 13:01:06
IT doesn’t clean cars, it will always be a highly labour intensive activity to prepare vehicles to the highest retail standards, however IT plays an important part in creating efficient workflow and controlling spend.

The Autoclenz PVMS (Paperless Vehicle Management System) is the ultimate tool in controlling the movement of your stock through the valet, preparation & imaging process whilst controlling total spend. We can configure the system on a site by site basis with approved users, departments and sign offs. We can also set spend limits via the “Gatekeeper” platform by valet code, vehicle, department or site and reduce duplicate and multiple cleans. Clients have reported 3% savings using this function. Operationally PVMS gives live data on awaiting work, work in progress and completed work through the valet bay.  This is key for our Account Management team in resourcing the valet bay through busy times.

Image:Valeting in the Digital Age

Our additional services of SMART Repair and Imaging also progress through PVMS giving complete transparency to the full process of refurbishment through to ready to retail and live for sale on your website at a controlled spend.

Link PVMS with Autoclenz MI to evidence our service delivery and Account Management and you have the best IT to manage efficient vehicle preparation on budget, on time and to the right quality. Who said IT doesn’t clean cars ?

To find out more about the difference at Autoclenz please call Lucy on 01283 554682

Who is in your valeting bay?

Lucy Duggins  16 April 2018 12:21:07
 The 2015 Modern Slavery Act – what does it mean to you? This piece of legislation has been in place for three years, but only now seems to be resonating with dealerships.

This legislation has resulted in a number of cases where directors/owners have been imprisoned for using illegal slave labour on far less than minimum wage. Significantly, it was not just the outsourcing supplier that was brought to justice, but also the customer, who should have been aware of this activity and that the pricing being paid could not support at least the national minimum wage.

So, who is in your valeting bay? Have you asked your current supplier to provide you with documentation on each of the operators on site, copies of passports, copies of driving licences etc? Do you ask how much they are getting paid in fees? Is your pricing supporting minimum wage? Warning signs include a high turnover of operators – constantly changing faces due to their lack of ability to earn – and cash payments.

Image:Who is in your valeting bay?

In the past, many dealers have taken a “this is not my problem” approach. However, this legislation puts you at risk of being prosecuted along with the outsourcing supplier, as well as any potential fallout affecting your reputation or even share price.
Autoclenz leads the way in compliance and legality to ensure our clients are not compromised.

For more information on the difference that Autoclenz can make to your business, please call Lucy on 01283 554 682, or visit our website:

Automotive Supplier Of The Year 2018

Lucy Duggins  9 April 2018 12:32:52
We are pleased to announce that Autoclenz have been awarded 'Automotive Supplier Of The Year 2018'.

Image:Automotive Supplier Of The Year 2018

Sales Director, Martin Peters, tells us more about Autoclenz and the services it offers.

Autoclenz provides a wide range of services to retailers of new and used vehicles and to the daily rental and vehicle remarketing industries. These services include vehicle valeting, cosmetic smart repairs, imaging, vehicle delivery and collection as well as premises cleaning. Martin discusses the firm’s mission and how it works to achieve this by providing the very highest standards of service and support to its valued clients, who include 8 of the top 10 UK automotive dealer groups and the UK’s largest rental and auction companies.

“Here at Autoclenz, our mission is to offer the best fully outsourced solution to our automotive clients and continue to develop new services to help improve our client’s customer journey. As such, we are focussed on delivering the highest levels of customer service in a highly competitive marketplace. This is achieved through our network of nationally placed Regional Managers, Account Managers and operators who choose to work with us.”

It is not just the senior team that drives success for Autoclenz, and as such Martin is keen to express his pride in the work of the firm’s dedicated team, who help support the company and provide clients with the superior service they expect.

“At Autoclenz we have many long-term employees, all of whom work very hard to help the firm succeed. Therefore, last year we started celebrating our long service employees. In November, we celebrated 13 employees who have been with Autoclenz for over 20 years, which is a real achievement when you think of the experience and understanding of the industry that lies with those individuals and the fact that they have been loyal in all those years.”

Looking ahead, the vehicle maintenance industry looks set to face a myriad of challenges thanks to Brexit and the uncertainty this creates. Despite this, Martin foresees many exciting developments for Autoclenz, as the firm seeks to grow and flourish whilst continuing to offer the exceptional level of support and service that it has come to pride itself on.

“Moving forward, our aim is to continue our sustainable growth and become the partner of choice for the UK automotive market. We have already had interest in our services in Europe and we are exploring the possibility that this is a growth area that we can build on due to our reputation in the UK.”

For more information visit or call Lucy on 01283 554682.

Taking back control is the way to cut costs

Lucy Duggins  1 April 2018 12:06:24
 The easy option when times are challenging is to look for price reductions from your suppliers. In Q1 of 2018, I have personally been involved in a higher than normal rate of tenders as dealers look to reduce costs.
A tender is always good practice to benchmark your current arrangements, pricing and service delivery every two to three years. However, if you are not careful, it can potentially drive your business in a race to the bottom. The reality in the valeting marketplace is that the right labour has a cost, which is set by the ever changing national minimum wage and the effects of supply and demand. The combination of these mean that so-called low skilled labour is in short supply. About 80% of your valeting costs are direct labour costs, which cannot be reduced.

Image:Taking back control is the way to cut costs

The “savings” you are looking for therefore, would be better coming from improved control of the valeting costs at source and not necessarily from price reductions. The Autoclenz paperless vehicle management system (PVMS) does this well. Through our new “Gatekeeper” function, we can control duplicate valets, and configure sign-off by manager and weekly exceptions reports before any invoice is raised. The system is configured so that only key signatories can authorise “exceptional” valets.

Early signs suggest this piece of IT can save up to 3% of annual spend without affecting quality, making sure you are cleaning the right cars, at the right time and at the right cost.

For more information on the difference that Autoclenz can make to your business, contact Lucy Duggins on 01283 554682 or visit

Autoclenz, the ultimate outsource partner

Lucy Duggins  1 March 2018 11:57:47
Autoclenz’s success has come from listening to clients and delivering solutions that save money, add value or improve retail customer satisfaction – sometimes all three.

Savings come from the efficiency of a specialist outsourcing company managing your valet bay, the economies of scale in supporting the operation and transparent IT to track productivity and spend. This can include our imaging and upload solution. This is also true with our SMART repair implant solution, which refurbishes your stock on site quicker, more consistently and on budget.

Image:Autoclenz, the ultimate outsource partner

There are many opportunities to add value and upsell over the aftersales desk. This can be the upsell of a retail valet or SMART repair. We have clients offsetting 34% of their valet spend by selling these services simply by asking the question. All point-of-sale activity and delivery is managed by Autoclenz. And finally, improved CSI.

All of the above will certainly help with a customer’s perception of your business. Our Value Add portfolio includes a car park concierge to help your customers park, meet-and-greet operators to set the scene for your customers’ dealership visits and collection and delivery operators, again to enhance the offering to your customers. All of these could be the difference between a customer choosing you over your competition.

Autoclenz can help your customer retention, improved CSI scores and an improved bottom line.

For more information on the difference that Autoclenz can make to your business, please call Lucy on 01283 554682, or visit our website:

Ready to Retail in 72 Hours

Lucy Duggins  1 February 2018 11:51:49
This month for the 4th year running Autoclenz will be sponsoring the “Best Used Car Performance” category at this years AM Awards in Birmingham.

Having an outsource partner that can just “valet” the car is not making the most of best in the marketplace.  Used cars are where the margin and growth is in 2018 so let Autoclenz show you a better way. A slick, transparent process is required to ensure maximum profit can be realised through every unit. Autoclenz can manage this from SMART Repair, Valet & Imaging through the right IT and management processes to ensure this happens every time.

Using our PVMS system, after appraisal a used car can be booked into SMART with a controlled cost, monitored on the system and then passed in Valet with a controlled cost, and finally imaged & uploaded at a controlled cost. This is the ultimate “ready to retail” solution at a controlled and transparent cost. All completely visible in real time with the ability to interrogate and report on any aspect of the process through our IT system.

Image:Ready to Retail in 72 Hours

Set your budget, subject to your used car profile, and let Autoclenz manage this process within 72 hours to have a slick used car process to maximise profits in this area.

We look forward to seeing you at the AM Awards, come and say hello.

For more information on the difference at Autoclenz contact Lucy Duggins on 01283 554682

Ease the labour burden in 2018

Lucy Duggins  1 January 2018 11:33:28
 A Happy 2018 to you from all of us at Autoclenz.

2017 was a record year at Autoclenz in terms of new business gains and customer retention and now we get to do it all again. Autoclenz partners the best across all sectors of the motor industry including eight of the top 10 AM100 dealer groups, as well as car rental, volume refurbishment and preparation companies. A diverse range of clients choose Autoclenz due to our four pillars of compliance, unmatched account management, robust service delivery and innovation. However, it is not enough just to deliver what you have always done. We understand the challenges that face our clients and are constantly recommending solutions, adding value and ultimately delivering.

Image:Ease the labour burden in 2018

Labour is harder than ever to attract and retain since the Brexit vote, so share the burden with a tried and tested partner who understands your business, the challenges and the solutions that will improve your bottom line. So if you are struggling with a poorly managed and delivered valeting solution, come and have a look at Autoclenz and let us benchmark your current arrangements.

We can also bring our expertise in providing additional services including imaging, cosmetic repairs, and logistics operators to add value to any modern dealership. Outsource and share the challenges you face in 2018.

For more information on the difference that Autoclenz can make to your business, please call Lucy on 01283 554 682 or visit our website at:

Imaging, the ultimate shop window

Lucy Duggins  23 November 2017 11:27:50
Image:Imaging, the ultimate shop window

The ability to present your stock for sale in the best light is essential, not only physically on-site, but wherever the marketplace takes you. Why have the fixed cost of a digital photographer or outsource company coming on site? Surely the best time for imaging a vehicle is when it is freshly valeted and quality controlled?

Autoclenz has the solution working with our partners, AutosOnShow. Via a configured app, we can photograph vehicles with backdrops, and take a 60-second video if required, as part of a controlled process. Every used vehicle is photographed at the point of valet, ensuring the best quality of image.

Furthermore, we upload the images in a matter of seconds, often before the vehicle has even been driven onto the forecourt and priced. As part of our service, we manage the quality and stock-versus-images ratios to ensure consistency of quality and volume. All of this at a very attractive per car charge, no fixed cost and a flexible invoice.

Imagine your website showing every vehicle freshly valeted, displayed in the same way with video and stills, uploaded at the point of valet in a speedy manner.

Link this with some very impressive search engine optimisation tools that ensure your stock is being matched to prospects’ specific search criteria and the results speak for themselves.

For more information on the difference that Autoclenz can make to your business, call 01283 554682 or email

Control your valeting costs with Autoclenz

Lucy Duggins  1 November 2017 15:17:17
It’s tender time of year when many dealers are benchmarking their current valet supplier as budgets are set. Often it can be triggered due to unresolved service issues but the outcome will always focus on pricing, or more to the point spend.

Competitive pricing is one thing although by itself is not the key to controlling your spend. Quotations with very sharp pricing will have to support this pricing in some way and typically that will result in multiple cleaning per vehicles, ie a car could receive numerous valets whilst in stock which will affect your average per unit valet cost. This will lead to scratching of heads with dealership accountants who know they have a “cheap” valeting deal but can’t understand why their spend is spiralling out of control.

At Autoclenz utilising our PVMS cloud based system we can “gatekeep” your spend, by vehicle, by department, by site to ensure you hit your budget.  Our system is bespoke so we can configure to suit each customers application, whether on a spend limit per vehicle, code allowance per vehicle or monthly cost.  Along with it’s reporting suite it has proven to be a very valuable management tool in the modern day dealership.

Utilising this tool along with pricing that supports legal, compliant & sustainable service delivery your spend can be controlled to the penny giving you the peace of mind to focus on your core business.

Image:Control your valeting costs with Autoclenz

For more information on the difference at Autoclenz visit our website:

Divisional Support vehicles sourced from loyal partner

Lucy Duggins  17 October 2017 09:08:30

Autoclenz has recently sourced 5 new Divisional Support vehicles to support our customer growth in our Southern area. After much consideration our choice of supplying dealer came from one of our long term partners in the shape of Howards Motor Group in Somerset who have supported Autoclenz for the past 18 years.

Keen pricing, great customer service and a great product underlined the deal for 5 Citroen Berlingo 1.6 BlueHDi 625 Enterprise vans with great fuel economy, low emis...sions, sat nav, air con and 3 seats in standard spec backed up by 100,000 miles warranty.

Martin Peters commented "Howards have been a loyal partner since launching our 1st account with them back in 1999 which I put on myself as a BDM. At Autoclenz we feel it is important to spend with supporting dealers which further cements our relationship and Howards are a great example of this”.

Pictured L-R Martin Peters Sales Director of Autoclenz Group with Peter Haynes Managing Director of Howards Motor Group

Image:Divisional Support vehicles sourced from loyal partner

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